Payment and Refund Policy
Last updated: 8 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of courses and related services offered through mediaflary. These include professional training programmes focused on video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course enrolments and any bundled digital resources or live sessions provided as part of the training offering. It does not extend to third-party products or services accessed through external links.
Prices, currencies, taxes and any additional charges
All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included in the displayed price where applicable. Additional charges such as payment processing fees or currency conversion fees imposed by your card issuer may apply and are your responsibility. mediaflary reserves the right to adjust prices at any time, but changes will not affect orders already confirmed.
Accepted payment methods, payment authorisation and payment security
We accept major credit and debit cards, bank transfers and selected digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure third-party payment gateways that comply with PCI DSS standards. mediaflary does not store full card details on its systems.
Order, booking or service confirmation and when a contract is formed
A contract is formed once you receive an order confirmation email following successful payment. This email sets out the course details, start dates where applicable and access instructions. Until this confirmation is issued, no binding contract exists and any provisional booking may be cancelled by either party without liability.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of the order confirmation without giving a reason. For digital content or services that begin immediately, you must expressly consent to waive this right. Where consent is given, cancellation rights are lost once delivery commences.
Refund eligibility, exclusions and non-refundable items or services
Refunds are available for cancellations within the 14-day period provided no substantial content has been accessed. Courses that have been fully or partially completed, downloaded materials and promotional bundles are non-refundable. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal expectations.
The step-by-step procedure and information required to request a refund
To request a refund contact [email protected] or use the form on the Contacts page. Provide your order number, full name, contact details and a brief reason. Requests must be submitted in writing. You will receive an acknowledgement within two working days.
Inspection, approval, rejection and notification of the refund decision
Each request is reviewed against the eligibility criteria. You will be notified of approval or rejection by email within 10 working days. If rejected, the email will explain the reasons and any options for appeal.
Refund method, processing time and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though bank processing may extend this to 14 days. You will receive confirmation once the refund has been processed.
Special rules for digital content, subscriptions, services or promotional offers
Digital course access begins immediately upon payment confirmation. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and are generally non-refundable once redeemed.
Failed payments, duplicate charges, chargebacks and suspected fraud
Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as refund requests and may result in account suspension. Suspected fraud leads to immediate order cancellation and reporting to relevant authorities.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and UK GDPR. You retain the right to pursue remedies through the courts or alternative dispute resolution if a satisfactory outcome is not reached.
Contact route, policy changes and last-updated date
For queries contact [email protected] or 01483 234344. 6 Union Court, 20-22 Union Road, London, SW4 6JP, England is our registered address. This policy may be updated periodically. The current version date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.